Terms & Conditions


we've been a leader in Maine music retail for for over 30 years.

Portland Percussion is Maine's largest percussion superstore is located in Gray Maine.



Terms Of Payment

Internet orders may be paid for using the following methods: VISA, MasterCard, American Express, Discover and Paypal, for phone orders you call us at 1–207–775–2230 to place your order. personal checks can be sent to the address below and we will not ship products until checks clear.



Shipping Charges & Taxes

when applicable, separate charges for shipping and handling will be shown on your order form. orders placed on Saturdays, Sundays, or holidays will be processed the next business day. orders and orders shipping to alternate addresses may be held for verification from the card issuing bank.

Maine residents will be charged 5.5% sales tax on your purchase.

All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product.

Return Policy

14 Day Returns

we want you to be happy. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 14 days of purchase for a full refund. returned items must be returned in the same condition as recieved, showing absolutely no signs of wear or use. any item with visible playing wear or with damage caused by buyer is non returnable. all original packaging, manuals, warranty cards and accessories must also be returned. shipping fees will not be refunded, unless item was damaged during shipping. [items damaged during shipping must be reported within 24 hrs of delivery]. for items shipped with free shipping, or if our actual shipping costs were higher than shipping fees paid by buyer, our actual shipping costs will be deducted from the refund. any returned drums or drum sets with visible playing wear is subject to a $25 head replacement fee per drum. all return shipping fees and shipping insurance must be paid by the buyer. in the event that any returned item is damaged during the ruturn shipment to us it will be the shippers sole responsibility to file a damage claim and settle with the shipper. canceled orders paid with credit cards will be charged a 20% restocking fee.


due to the careful packing required, vintage instruments are only returnable to the store location in person. we will not accept vintage returns via any shipping company.



for any questions about returns: call us at 1–207–775–2230

 

Portland Percussion & Music Supply
168 Yarmouth Rd. (Rt. 115)
Gray, ME 04039

(207) 775-2230

portlandpercussion@portlandpercussion.com

 

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